FREQUENTLY ASKED QUESTIONS
Answers You’re Looking For
HOW LONG DOES YOUR REPAIR SERVICE TAKE?
Generally the work itself takes between 3 to 6 weeks depending on how much work needs to be done on your shoes. Replacing the sole will take less time than if the rands or midsoles also need to be replaced. See "When To Resole" page.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We bill you when the shoes are repaired and completed. We will forward you bank transfer details then.
DO I NEED MY RANDS REPLACED?
What is a rand? Please refer to our "When to Resole Page". For examples of our repaired rands please see our "Before and After Pics" page.
Toe rands need to be replaced if there is the smallest hole in the in the toe box area of your shoes. Even if there are no holes, the rand rubber may be so thin (paper thin) that when attaching the sole, the tension will rip the thin and weakened rand rubber.
HOW DO I SEND IN MY ROCK SHOES?
To send your climbing shoes to us, please visit the "Post In Your Shoes" page or "Drop Off Your Shoes" page.
HOW MUCH IS POSTAGE?
Standard postage Australia-wide for one pair of regular sized shoes in an Aus Post small satchel is $10 (medium satchel is $13, large satchel is $17, extra large satchel is $20 for more pairs).
HOW CAN I GET A CHEAPER AND QUICKER RESOLE?
Resole your shoes before any rand damage which will cost more and take longer to repair and return to you
(see "When to Resole" page).
Drop Off your shoes (see "Drop Off Your Shoes" page) at one of our collection stores next time you shop to lower postage charges. Postage cost varies among stores. You can pick up from the same location.
HOW DO I GET MORE INFORMATION ABOUT STICKY RUBBER RESOLES?
Please follow us on Instagram:
See our Google reviews.
See our Facebook page:stickyrubberresoles