FREQUENTLY ASKED QUESTIONS
Answers You’re Looking For
I POSTED IN OR DROPPED OFF MY SHOES, CAN I CHECK YOU RECEIVED THEM?
All climbing shoes we have received we have meticulously logged and tracked. Please allow 3-6 weeks from when we received them before checking in with us to track them. We prefer a text to 0450 490 197.
DO YOU REPAIR/RESOLE ALL BRANDS OF CLIMBING SHOES?
Yes, we repair and resole all brands of rock climbing shoes bringing them back to near factory specifications. We frequently work with La Sportiva, Scarpa, Tenaya, Evolv, Red Chili, Boreal, Mad Rock, Five Ten, So Ill, Unparallel, Butora, Ocun and others ...
WHAT ARE ORIGINAL SPARE PARTS?
These are the same rubber soles used in the La Sportiva factory on brand new shoes, which will be used replace your used rubber soles with your resole (for La Sportiva models only).
See the La Sportiva Authorised Resoler page for more information including a video and a link to an article by Mountain Equipment.
HOW LONG DOES YOUR RESOLE SERVICE TAKE?
Depending on the amount of work required on your shoes, they should be returned to you in 3-6 weeks from when we receive them. We will forward you bank transfer details when your shoes have been received and have been assessed.
Replacing only the soles will take much less time than if the toe rands or midsoles also need to be replaced. Please see "When To Resole" page for further information.
We suggest always having extra pairs of climbing shoes while you are waiting for a pair to be resoled.
A NOTE OF PATIENCE:
We appreciate you sending your shoes to us and we do the best we can to return them to you in a timely manner.
Note that your resoles are handcrafted, this is a process that takes time. Our resoling service is not industrial.
We won't rush through the work on your shoes. As an Officially Authorized La Sportiva resoler, we don't compromise on our standards.
Please be aware that from time to time we will be swamped and to please be patient during this time as we only have four hands. Please know we are trying to return your shoes to you as soon as we can.
Thank you for your understanding.
HOW DO I GET A QUOTE?
Please see the "Resole Prices" page to get an estimate of your resole price.
See the "When to Resole" page for more information and the Postage FAQ below.
We can only fully assess your shoes after we receive them.
Please see further notes below about rand replacements.
HOW MUCH IS POSTAGE?
To send your shoes to us directly costs: Australia-wide for a pair of regular sized shoes in an Aus Post small satchel is $10 for 1 pair or medium satchel is $13, large satchel is $17 for 2 pairs, extra large satchel is $20 for 3 pairs or more pairs of shoes.
Postage for store drop off and pick up varies between stores from $0, $5 each way or $10 each way. See "Drop Off Your Shoes" page for further details for each store.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We will forward you bank transfer details when your shoes have been received and have been assessed.
HOW CAN I GET A CHEAPER AND QUICKER RESOLE?
Resole your shoes before any rand damage which will cost more and take longer to repair and return to you
(see "When to Resole" page). Only climbing on the sole and avoiding climbing on the toe rands, will improve the quality of future resoles for that pair of shoes.
Drop Off your shoes (see "Drop Off Your Shoes" page) at one of our collection stores next time you shop to lower postage charges. Postage cost varies among stores from $0 to $5 to $10 each way. You pick up from the same location.
DO I NEED MY TOE RANDS REPLACED?
What is a toe rand? Please refer to our "When to Resole Page". For examples of our repaired toe rands please see our "Before and After Pics" page.
Toe rands need to be replaced if there is the smallest hole in the in the toe box area of your shoes.
When the sole has been worn away, even if there are no holes through the toe rand and this rand has been climbed on, the rand rubber may be so thin (close to paper thin), that when attaching the new sole, the tension applied will rip the thin and weakened rand rubber. Thin toe rand rubber needs to be replaced for the resole to work.
We will assess your shoes after we receive them and let you know then what repairs are needed.
Please see the When to Resole page, the video, Toe Rands and Full Rands notes below for further information.
Or see the link below to the climbing shoes review:
TOE RANDS - DOES THE TOE SUEDE UNDER THE TOE RAND NEED STITCHING?
If there are any holes through the toe rubber of the shoe, then the inner fabric/suede may not need stitching. Only the toe rand rubber needs to be replaced.
However, if the hole is through the rubber and also through the inner fabric/suede lining, then these shoes are too far gone to be resoled. This is time for a new pair of shoes.
Sometimes, when a hole is worn through the rubber or if the rubber splits around toe area, the stitching of the inner suede underneath may rip and split and need to be minor restitching. Sometimes we will only be able to know this after removing the toe rand rubber revealing a split or hole in the inner suede.
See the When to Resole page and the Resole Prices page and other notes on this page for further information.
CAN I REPLACE A RAND WITHOUT REPLACING THE SOLE?
No. The sole can be replaced without replacing a rand but the rand cannot be replaced without also replacing the sole.
The rand wraps around a climbing shoe and the sole covers the lower part of the rand. To remove a rand, the sole must be removed first to uncover the rand. Only then can the rand be replaced. Next and finally a fresh sole goes on to complete the resole.
Additionally, if the rand needs to be replaced it is extremely unlikely that the sole hasn't been worn down enough requiring a fresh resole. Resoling earlier rather than later will make further resoles possible before it is too late.
See the When to Resole page for some pictures of rands to get a better idea.
WHEN DO I NEED A FULL RAND TO BE REPLACED?
Full rands need to be replaced when there is damage to the rand outside the toe box area. See "When to Resole" page for more information and the "Resole Services" page for current pricing for full rand replacements and more.
HOW MANY TIMES CAN ROCK CLIMBING SHOES BE RESOLED?
Climbing shoes resoled by Sticky Rubber Resoles can be restored back to factory settings a few times. Let's say 2 times for a return to factory performance by giving them a fresh rubber sole depending on the wear. Likely 3 times for shoes resoled earlier rather than later, see below. Also see the page and "When to Resole" page and video.
Resoling your shoes before there is any damage to the rand of your shoes will considerably extend their life.
Damage to the upper suede/leather/fabric will greatly limit the number of times climbing shoes can be resoled back to high performance levels.
See the "When to Resole" page and view the video and the "Shoe Care Tips" page for more information.
WHY DO YOU NOT ACCEPT SHOES THAT HAVE BEEN REPAIRED/RESOLED BEFORE UNLESS ONLY YOU HAVE RESOLED THEM?
Unfortunately we no longer resole shoes that have been resoled before unless we have resoled them.
This is due to the different cobbling techniques we have used and worked with in Europe. We aim to bring untampered shoes back to the original factory standard.
If you've had your shoes resoled before by someone else, we recommend you send your shoes back to them.
For more information & explanation, click on the Blog link at the bottom of this page.
HOW DO I SEND IN MY CLIMBING SHOES?
To send your climbing shoes to us, please visit the "Post In Your Shoes" page or "Drop Off Your Shoes" page.
DO YOU REPAIR OR RESOLE APPROACH SHOES?
We specialise in resoling rock climbing shoes not approach shoes or mountain boots. However, please text message us in 0450 490 197 as we do have good recommendations for those who do do it well. We will let you know by text.
HOW DO I GET MORE INFORMATION ABOUT STICKY RUBBER RESOLES?
Please follow us on Instagram:
Click the Online Form below to submit at order to us. Or click the Blog link below for more information about resoling.