FREQUENTLY ASKED QUESTIONS
Answers you’re looking for:
HOW LONG DOES YOUR RESOLE SERVICE TAKE?
Depending on the amount of work required on your shoes, they should be returned to you in 3-6 weeks** from when we receive them. We will forward you bank transfer details when your shoes have been received and have been assessed.
**Please keep an eye on our Home page for up to date information regarding current turnaround time.
Replacing only the soles will take much less time than if the toe rands or midsoles also need to be replaced. Please see "When To Resole" page for further information.
We suggest always having extra pairs of climbing shoes while you are waiting for a pair to be resoled.
A NOTE OF PATIENCE:
We appreciate you sending your shoes to us and we do the best we can to return them to you in a timely manner.
Note that your resoles are handcrafted, this is a process that takes time. Our resoling service is not industrial.
We won't rush through the work on your shoes. As an Officially Authorized La Sportiva resoler, we don't compromise on our standards.
Please be aware that from time to time we will be swamped and to please be patient during this time as we only have four hands. Please know we are trying to return your shoes to you as soon as we can.
Thank you for your understanding.
HOW CAN I GET A CHEAPER AND QUICKER RESOLE?
We encourage you to resole earlier rather than later.
Resole your shoes before any rand damage which will cost more and take longer to repair and return to you
(see "When to Resole" page). Only climbing on the sole and avoiding climbing on the toe rands, will improve the quality of future resoles for that pair of shoes.
Drop Off your shoes (see "Drop Off Your Shoes" page) at one of our collection stores next time you shop to lower postage charges. Postage cost varies among stores from $5 to $10 each way. You pick up from the same location.
CAN I REPLACE A RAND WITHOUT REPLACING THE SOLE?
No. The sole can be replaced without replacing a rand but the rand cannot be replaced without also replacing the sole.
The rand wraps around a climbing shoe and the sole covers the lower part of the rand. To remove a rand, the sole must be removed first to uncover the rand. Only then can the rand be replaced. Next and finally a fresh sole goes on to complete the resole.
Additionally, if the rand needs to be replaced it is extremely unlikely that the sole hasn't been worn down enough requiring a fresh resole. Resoling earlier rather than later will make further resoles possible before it is too late.
See the "When to Resole" page for some pictures of rands to get a better idea.
DO I NEED MY TOE RANDS REPLACED?
What is a toe rand? Please refer to our "When to Resole Page". For examples of our repaired toe rands please see our "Before and After Pics" page.
Toe rands need to be replaced if there is the smallest hole in the in the toe box area of your shoes.
To self assess for yourself, firstly look for deep abrasions, holes or feel for soft spots, indents or creases around the toe box area. If these are present, then the rand may be too thin and will rip and tear under tension of a fresh resole. A rand replacement is possibly needed.
We will assess your shoes after we receive them and let you know then what repairs are necessary.
Please see the When to Resole page and check out the short 2 minute video.
Or see the link below:
DO YOU REPAIR OR RESOLE APPROACH SHOES?
We specialise in resoling rock climbing shoes not approach shoes or mountain boots. However, please text message us in 0450 490 197 as we do have good recommendations for those who do do it well. We will let you know by text.
I POSTED IN OR DROPPED OFF MY SHOES, CAN I CHECK YOU RECEIVED THEM?
All climbing shoes we have received we have meticulously logged and tracked. Please allow 3-6 weeks from when we received them before checking in with us to track them. We prefer a text to 0450 490 197.
HOW DO I GET A QUOTE?
Please see the "Resole Prices" page to get an estimate of your resole price.
See the "When to Resole" page for more information and the Postage FAQ below.
See the FAQ note on this page to self assess your own toe rands.
You can send us photos if you still have queries.
We can only fully assess your shoes after we receive them.
Please see further notes below about rand replacements.
HOW MUCH IS POSTAGE?
To send your shoes to us directly costs: Australia-wide for a pair of regular sized shoes in an Aus Post small satchel is $10 for 1 pair or medium satchel is $13, large satchel is $17 for 2 pairs, extra large satchel is $20 for 3 pairs or more pairs of shoes.
Postage for store drop off and pick up varies between stores from $5 each way or $10 each way. See "Drop Off Your Shoes" page for further details for each store.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We will forward you bank transfer details when your shoes have been received and have been assessed.
WHY DO YOU ONLY ACCEPT SHOES THAT YOU HAVE PREVIOUSLY RESOLED?
Unfortunately we no longer resole shoes that have been resoled before unless we have resoled them.
This is due to the different cobbling techniques we have worked with in Europe. We aim to bring untampered shoes back to the original factory standard.
If you've had your shoes resoled before by someone else, we recommend you send your shoes back to them.
For more information & explanation, click on the Blog link at the bottom of this page.
WHAT ARE ORIGINAL SPARE PARTS?
These are the same rubber soles used and provided by the La Sportiva factory for brand new shoes, which will be used replace your used rubber soles with your resole (for La Sportiva models only).
See the La Sportiva Authorised Resoler page for more information and resoled examples including a video and a link to an article by Mountain Equipment.
HOW MANY TIMES CAN ROCK CLIMBING SHOES BE RESOLED?
Climbing shoes resoled by Sticky Rubber Resoles can be restored back to factory settings a few times. Let's say 2 times for a return to factory performance by giving them a fresh rubber sole depending on the wear. Likely more times for shoes resoled earlier rather than later, see below. Also see the "When to Resole" page and video.
Resoling your shoes before there is any damage to the rand of your shoes will considerably extend their life.
Damage to the upper suede/leather/fabric will greatly limit the number of times climbing shoes can be resoled back to high performance levels.
See the "When to Resole" page and view the video and the "Shoe Care Tips" page for more information.
RUBBER AND CLIMBING PERFORMANCE
See the following links for "Shoe Care Tips", "Rubber and Climbing Performance", "Rubber", "Customisation".
HOW DO I GET MORE INFORMATION ABOUT STICKY RUBBER RESOLES?
Please follow us on Instagram:
What it means to have an official resoler?
Click the bottoms below to find out how get your shoes to us.